Bitrix24 : More tools

Do more with Bitrix24!

Bitrix24 comes with over 35 tools, including :

  • Ticketing and helpdesk
  • Knowledge management
  • Workflow automation
  • Work reports
  • Records management


Company pulse

The Company Pulse helps improve adoption and engagement among users in your company. You can see an overview of activities on the intranet in the regular view, broken down by activity types, such as IM, tasks, mobile device, etc. The Pulse gives insight concerning what tools are well-adopted and how users are implementing the intranet into their work routine.

For administrators and supervisors, a set of pre-made explanatory messages can be sent out to employees via the Activity Stream to encourage adoption of various tools and general engagement.

Access limitations by IP

You can choose to allow individual users and departments to access the service only from authorized IP addresses. For example, everyone would be able to access Bitrix24 from your local network, but only certain employees could access it from mobile devices or from home, and only some of them would be allowed to access it from any location. *This feature is available in Bitrix24 Cloud version only.



Records management (Lists)

Lists will help you manage record-based data directly on the front end of the intranet. Suppliers directories, product catalogs, expense items, etc. Filtering, sorting, column display, group editing, easy assignment of permissions, import and export – Lists have exhaustive set of settings. In addition to creating lists inside Bitrix24, synchronization with SharePoint lists is available to users of Bitrix24’s self-hosted edition.

Web forms

The Web Forms module provides functions for creating and publishing web forms (surveys, request and comment forms etc.). With Web Forms you can gather any kind of information inside and outside your company in a most convenient way! *Available with Bitrix24’s self-hosted edition.




The e-Learning feature enables you to create online training courses, conduct tests, and certify users. You can create an unlimited number of online training courses and tests for your employees or people you invite on your extranet.

All results achieved by an employee/participant are registered and can be tracked in a journal. *Available with Bitrix24’s self-hosted edition.


Bitrix24 comes with a professional helpdesk service that lets you organize technical support services and create a transparent and efficient system for service requests. Support tickets can be created by filling out a special form on the intranet, or via email using a mailbox set up to handle the creation of support tickets. *Available with Bitrix24’s self-hosted edition.



Advanced integration

Bitrix24 integrates closely with MS Outlook tasks, contacts, and calendars (the two-way integration uses SharePoint lists based on SOAP). The MS Exchange Server 2007/2010 Connector serves to synchronize calendars, tasks and contacts on your intranet from MS Exchange Server. Besides, Bitrix24 integrates with Google and Apple products through its support of CalDAV and CardDAV formats. Our product also supports Active Directory/LDAP integration which provides your portal with a centralized method of data management.

Source code availability

Click-away front-end and back-end editing of content, layouts and structure quickly lets you customize your intranet. Bitrix24 features AJAX/Active-X support and an adaptive interface with flexible settings and drag-and-drop components. The product is supplied with the full source code and an open API, meaning you can change both the content and appearance of your intranet anytime you want. Besides several layouts and color schemes, you can create and manage an unlimited number of templates for your Bitrix24. *Available with Bitrix24’s self-hosted edition.