Bitrix24 : Telephony

Call anywhere

Use Bitrix24 to call any mobile phone or land line, domestically or internationally. You do not need any special IP-telephony equipment, you can call from your Bitrix24 portal anywhere where there is a reliable internet connection.

You can place a call directly from the CRM and record the conversation. The Bitrix24 telephony features an high-quality connection that is completely integrated into your most important business communication tool.



Super easy and inexpensive

  • Telephony is built into all Bitrix24 plans and editions
  • No additional software to install. No add-ons
  • Pricing lower than Skype and most other IP-telephony services
  • Less equipment to purchase – no need for IP telephones
  • Works with all popular SIP phone models

Business phone system

  • Set business hours
  • Greeting/On Hold/Voicemail recordings
  • Employee extensions
  • Call queues, transfer & forwarding
  • Black list
  • Simultaneous call to all available employees

Relay phone number

Specify any phone number visible to your customers when you call them.

  • Enter relay phone number in telephony settings
  • Receive confirmation code
  • Add telephony credits, if necessary

You will see a detailed phone call logs that shows the number of phone calls, duration, cost, time and status of each phone call.

Rent a number

You can rent local phone numbers in forty-three different countries or toll free ones (1-866), create internal phone number extensions for your employees, and set up call queuing and call forwarding.

All incoming phone calls can be checked against existing CRM records and recorded, if necessary. Most importantly, incoming phone calls are automatically forwarded to the manager who is responsible for a particular lead or client.


Keep your phone number

If you have office or cloud PBX, or can provide SIP-trunk, you can keep your current phone number and get access to all Bitrix24 telephony and CRM features by renting a SIP-connector.

All incoming phone calls will be free and you will be paying for outbound calls at your existing telephony providers current rates. This option is available worldwide, including countries where VoxImplant telephony is not offered.

60 minutes worth of free phone calls are provided for testing purposes when configuring SIP connector.

SIP support

You can connect SIP phones (also called VoIP phones or USB phones) and softphones to Bitrix24. All SIP phone models are supported. Softphone use is currently in beta testing, approved providers include Media-5, Zoiper and CSipSimple.

  • 100% free
  • SIP connector not required
  • Number rental not required
  • All Bitrix24 CRM and telephony features supported

Calling colleagues

You can easily connect with your coworkers when they are online or offline. Web calls can be re-routed to mobile numbers of intranet users, and you can also place calls from the messenger interface, contact by phone is just one click away – no need to search for phone numbers.

  • Go to the user’s profile or find them in the web messenger
  • Use the convenient call buttons
  • You can even record the call in the messenger’s history

If you are using web calling between intranet users, you can even share screens and use chat simultaneously.

Calling clients from the CRM

Call your clients and partners straight from the CRM and have the time and date of the call, or even a recording, automatically entered. The list view for Contacts, Companies and Leads contains a phone icon that lets you place a call effortlessly. When you are on the road, use the mobile application and access the CRM to place calls, plan follow-ups, finalize deal details, and even send invoices.

Record conversations with clients. The audio files will get appended to the CRM records and can be brought up for quality control or training purposes.

To place a call from the CRM, all you have to do is click the receiver icon which shows up in multiple places in the CRM. The web messenger will launch and the connection will be made.


Built-in telephony

You can place a call anywhere in the world as soon as you start your Bitrix24 cloud instance. No setting and no configuration. In fact, there is even some ‘test money’ in your account. This feature lets you place a call practically anywhere in the world.